Check for Possible Causes
- Use port 2 on the fiber wall socket. Your connection may require a different port – check with Teleboy if you are unsure.
- Check the OTO ID printed on your fiber wall socket: [B.xxx.xxx.xxx.x].
- Make sure all cables are connected correctly and undamaged, with no sharp bends or kinks.
- Fiber cables must not be installed in cable ducts.
- Restart all devices completely.
Check the FRITZ!Box Settings
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Make sure you are connected to the FRITZ!Box, preferably using the yellow Ethernet cable. A Wi-Fi connection is also possible.
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Open fritz.box in a browser. Alternatively, use one of these addresses:
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Log in using the FRITZ!Box password. You can find it on the underside of the router, labelled “FRITZ!Box password”, or on the information sheet we sent you.
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In the menu, select Internet > Account Information.
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Check the following settings:
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Under Internet > Account Information > Internet Service Provider, select Teleboy.
In rare cases, you need to select iWay. If the connection does not work with Teleboy, try iWay next.
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Make sure FIBER is selected under Internet > Account Information > Internet Connection Via.
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Click Apply and wait a moment. The internet connection will now be checked.
If the connection still does not work, restart the router again. If there is still no connection, select “Other Internet Service Provider” as the provider in step 5.
Further Information for Support
If the steps above do not resolve the issue, please provide the following information:
- Which lights on the router are red or green?
- Which lights are continuously lit, and which are flashing?
- Please send us photos of the cable connections at the router and the OTO fiber wall socket.
If you need further assistance, please contact us by email or phone.
Kind regards / Freundliche Gruesse / Meilleures salutations
Teleboy.ch
Tel: +41 848 444 888
Email: support@teleboy.ch
Website: www.teleboy.ch